I can't open .CR2 files in Photoshop CS4

[Jo 22]

I'm unable to get the .CR2 files from my new Canon Rebel T3i to open in Photoshop CS4.  I just got this camera and I never had this problem with my old camera (Rebel Xsi).  The raw files from the Xsi will still open, but not the ones from the new camera.  Can anyone help me understand why this is happening?

Thanks,   Jo

[Fred_K_]

Hi Jo22,

Can you tell more details.

What do you mean with : "'I can't open".........

What steps do you do.

Is there an error message from PhotoShop or ACR.

-Fred

[Mollysnoot]

Camera Raw 5.x (CS4) doesn't support this camera. It was released well after CS5 was; as far as I can see having done a very brief Google search, they recently added support for it with the latest current version of Camer raw (6.4/CS5).

Your only option is to upgrade or use the DNG convertor.

M

[Noel Carboni]

Mollysnoot wrote:

Your only option is to upgrade or use the DNG convertor.

Just to be perfectly accurate, that would be two options. 

To use the free Adobe DNG converter, you would download and install the very latest version then whenever you want to edit raw images you'll go through a process something like this:

1.  Upload the .cr2 files from your camera into a folder on your hard drive.

2.  Run the DNG Converter application and select the folder (it works on folders, not files).

3.  Convert all the .cr2 files to .dng files.

4.  Open the .dng files into Photoshop CS4 through the Camera Raw dialog.

Download links:

Adobe DNG Converter for Mac OS

Adobe DNG Converter for Windows

-Noel

[Jo 22]

Thanks very much for the quick replies and explanation, (and the link to the dng converter).

Jo

[Mollysnoot]

That's true... It had been a long day when I posted my previous reply.

M