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I just upgraded to the cloud version of Adobe Captivate, and I installed the Neo voices with it and tried them out with slide notes. I was disappointed to find that the voices mispronounced the word "reading" as "redding." I don't anticipate that we'll use this soon, but I'm wondering if there is any way to correct mispronunciations?
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Have you tried all of the different voices? Perhaps what you are encountering is simply a different English accent.
Some more information here if you want to try exploring VTML as a way to modify the TTS.
https://community.adobe.com/t5/captivate-discussions/using-vtml-commands-for-neospeech/m-p/10244605
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Here is a link to the video I posted before and the VTML user guide that you can download. Neospeech is no longer a company. They were absorbed by ReadSpeaker so the documentation that I've posted on my website is no longer easily available elsewhere. Hope this helps.
https://captivateteacher.com/vtml