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Please pay attention to what Lilybiri is trying to tell you. The installed version of Captivate is NOT the latest build.
If you click Help > Updates you may see this message telling you that there is now an update available for Cp 2019.:
Another thing I would like to suggest is that you look in Preferences to see in which folder your temporary screencapture files are being stored. By default this will usually be pointed at a folder inside your user profile as shown below.
In the screenshot shown above, the folder is local on my computer. But as with all other default locations with Captivate, it is always necessary to check that your profile is not somewhere on a remote server. For several reasons, I recommend you set up a special folder on your C drive where your other Default Location folders are, and point this Preference setting to it as shown below:
One reason for doing this is that it may prevent Captivate from crashing when doing a Video Demo screen capture because it is unable to store the temp capture files on the specified remote folder location. Another reason for setting up this folder in a location where you can easily see it is that if you are doing a lot of Video demo captures then this temp folder will become very large and eat into your available hard drive space. When it's buried down inside your user profile it's easy to forget about it and never clean it out.
Hi, we had the same problem recently where Adobe Captivate would crash when trying to create a Video Demo (CP2019), and it came down to a Logitech program that recently installed itself, called Logitech Capture.
We uninstalled Logitech Capture, and Video Demo worked perfectly.
Seems to be a clash.
Hope this helps.
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