Adobe Captivate 9 stopped working

[katriend72834270]

hi, I have been using Adobe Captivate since last year, no issues.

Since this week, I'm unable to do anything - when I start a new recording, it works, up to the point when I end the recording.

Creating the files (eg on software simulation) starts, but then I keep getting the error 'Adobe Captivate' stopped working.

Same when I'm trying to open any of my existing projects

I uninstalled the programme and re-installed, but the issue is still there.

Please advise, as I urgently need to complete some recordings

[RodWard]

One suggestion I have is to get hold of the Event Viewer report after Captivate crashes.

https://www.cyberlink.com/support/faq-content.do?id=10449

(This link shows Win 7 but Win 10 is almost the same.)

The Event Viewer in Windows will show you what program or driver DLL Captivate tripped over when it crashed.  That at least might be able to give you some idea which other application is causing the conflict.