Back up Error

[Patty_Powell_-_IDD]

I have been receiving a failure to back up popup working in Captivate 9. If I select OK to acknowledge  the error it throws me out. It allows me to save, but doesn't really. I lose all my recent work. I try to save every 10 minutes or so but when you are on a roll... Very frustrating, not to mention all the time wasted.

[Lilybiri]

If you are on Windows, do you run Captivate as Administrator? Is CP installed on your system, not on a networked drive? Do the paths in Preferences, General point to folders on your system (both Publish at and Cache)?

Do you clear the Cache regularly? There is a button in Preferences. Be careful: it could be a second backup (hope you checked the option for Backup in Prefereces), but if you Clear cache while the last project is open, that cache will not be deleted. If you are still having problems, would recommend to clear the Preferences. For that purpose you need to run the CleanPreferences file for your OS, which you'll find i the subfolder 'utils' under the installation folder.

[Patty_Powell_-_IDD]

Thank you. I will try this. I didn’t know there was a cache for Captivate.

[Lilybiri]

Oh yes! And it grows very quickly.

[Patty_Powell_-_IDD]

Cleared out my cache yesterday, and Captivate just errored on me again. Lost 2 hrs of work…. Ugh!

[Lilybiri]

What about Cleaning the Preferences? I did ask multiple questions, not only about the cache.

[Patty_Powell_-_IDD]

Doing now.

[RodWard]

Patty,

What folder locations are set up as your Default Locations in Preferences for Project Cache and Project Publish?

Do you have them set up as separate folders on your computer hard drive or are they pointing perhaps to networked folder locations>

[Patty_Powell_-_IDD]

They are set up on my hard drive. I errored out 4x yesterday. I finished the last suggestion this morning, and reset preferences using utils. I’ve been working with Captivate for years; only have had Cap 9 for @2 months, error happening for last month. Today is a new day….

[RodWard]

I suggest you look at the Windows error logs to see if it indicates that these failures are related perhaps to some conflict with another file or app on your system.