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Buffering icon appears when including a video demo in a project published as mp4.

New Here ,
Mar 30, 2015 Mar 30, 2015

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I have a project containing slides and video demos.  I inserted the videos as CPVC slides into the project.  When I play the project in Captivate, all works fine.  When I publish to video (mp4) and play, before each video starts, I get the buffering icon.  This really disrupts the flow.  Is there any way to hide or get rid of the icon?

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Advisor ,
Apr 23, 2015 Apr 23, 2015

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Hi, r_higgens

I ran into this problem myself and fortunately a fine Adobe engineer (Tata M.A.S.B. Sankaram) was kind enough to point out a workaround. I don't think this is official, so be careful in using it.

Basically the buffering icon is the animation that is shown while loading the video. This would normally be helpful to explain while the video is loading, but in a final publish to MP4, it is distracting. Here's the workaround:

  1. Go to <Captivate install location>\Gallery\SWF Animation\
  2. Re-name “VideoLoadingAnimation.swf” to “Old_VideoLoadingAnimation.swf”
  3. Publish

I no longer see the Loading animation!

Best practice would be to go back and rename the swf to the original name after publishing the output for distribution.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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Community Beginner ,
Sep 21, 2015 Sep 21, 2015

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This solution worked for me, thanks!

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New Here ,
Jan 23, 2019 Jan 23, 2019

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Hi John,

We tried something similar ourselves, the issue is that (for us at least) the course is essentially frozen whilst the loading icon is there, so removing the icon only hid the issue. The playbar buttons wouldn't work, and any on-screen-text/graphics that were overlaid on top of the mp4 layer lost timing and only appeared at the very end of the slide. Though I think our issue is a bit more of a IE11 based Cp bug than the odd loading icon appearing.

But if it works for some, still worth a try!

Thanks for the help.

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