Cap 8: Disappearing Dropdown Box During Software Simulation

[Guest]

While recording a  software simulation I came across and interesting issue. The program I am capturing has dropdown box's and when I select one it will start to stutter and fails to open the dropdown. It is like it disappears when I try to capture it. I tested a video demo and the same thing happens. I am using Captivate 8 and I am capturing a web based program. Has anyone run into this issue?

Thank you,

[Captiv8r]

Hi there

I'd suggest downloading and installing the eval version of 9. Apply any service releases and try using that. If it still fails at that point, you may as well stick with 8 and "fudge" it by using something like Windows Snipping Tool (assuming it works) to copy that drop-down and insert the image onto the Captivate slide.

Cheers... Rick

[StevePixel]

Hi Rogov,

I suspect the issue is more with latency and site sensitivity. There is no reason why Captivate will interfere with a website when it is recording a demo, but what I think is happening is you are "clicking" the drop down and it is taking longer than expected, so you click it again. Because your system is "taxed" due to the recording, there is a lag in execution. When it does send the "clicks" to the website it send them both sequentially. One opens it, the other closes it.

You can easily test this theory by just clicking it once and waiting. Also if you can check to see there are no issues with the site itself by visiting it and clicking it without recording.

Cheers

Steve 

[Guest]

Hi Steve,

Thanks for the response. After some more testing it seems its our website, and the way it is built, that is causing captivate not to capture the drop down box. the issue only occurs when there is a drop down box within a popup window. After selecting the dropdown box it will show for a second then hide behind the popup window. You move around the mouse and the dropdown will reappear for a second, but then hide behind the popup window again.

Very strange and hopefully I described it well enough that you get the general idea.

Thanks,

RO