Captivate 11.8 Crashes when trying to upload .xml file to glossary widget

Question

Hi all,

I'm working with Captivate 11.8 (on a MacOS Monterey) and am struggling to implement the Glossary widget as a learning interaction. I have created an .XML file with my glossary terms, but Captivate crashes before I can get this file uploaded so my issue is not about the formatting within the glossary file itself.

I've tried a number of times, using this process:
Click Insert Learning Interaction > Glossary Widget > Click the import button -- and then Captivate immediately crashes, before a file can be uploaded.

I have not had issues with Captivate crashing with other learning interactions in this project. I've cleared my cache, and cleaned preferences. I also created a new, blank project and tried to set up the glossary there with the same result. What else should I be doing? Thanks for your help!

Paul Wilson CTDP · Answer

I'm not certain if this is related to your issue but I've been made aware that if you use characters that would be found in an HTML file, Captivate mistakes this for syntax for a web page. For example, if you use brackets [], braces {}, parenthesis (), ampersands & and so on. Try to stick with straight-up alphanumeric text and see if that solves your problem.

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