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Captivate 12.2 audio begins to replay before going to the next slide

Explorer ,
Mar 03, 2024 Mar 03, 2024

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I've inserted .mp3 audio onto my slides, and each slide has a bookmark at the end of the timeline with an interaction to go to the next slide. 

 

So from the user's perspective, slide one plays, then immediately loads slide two, etc. No pausing. No intervention from the user.

 

But. The first 2-3 words of each slide begin to play again at the end before it changes to the next slide.

 

I've added an additional interaction to Stop Media, and I've extended the slide time out beyond the duration of the audio. The Loop checkbox for the audio is NOT selected. Still does it. 

 

Any thoughts on how I can fix this?

Tichelle_Berg_0-1709535086806.png

 

Tichelle_Berg_1-1709535117912.png

 

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Explorer , Mar 04, 2024 Mar 04, 2024

I actually considered that because I came upon one of your old posts when I was searching for a solution before I posted this. 

 

And I just figured out what's causing it. It's definitely the transition to the next slide. I tested it on several - once I removed the slide transition from the interaction, the audio behaved properly.

 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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Can be a new bug of course, but could you try the old workaround which I use since eons for older versions: leave a small gap before and after the audio timeline. Never cut the 'dirty silence' within the audio clip at its start and end completely as well. Here is a screenshot of the 'gaps' in version CP2019:

GapAudio.png

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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I actually considered that because I came upon one of your old posts when I was searching for a solution before I posted this. 

 

And I just figured out what's causing it. It's definitely the transition to the next slide. I tested it on several - once I removed the slide transition from the interaction, the audio behaved properly.

 

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Explorer ,
Mar 04, 2024 Mar 04, 2024

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Should I report this as a bug?? 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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To need a workaround with the bookmark (have described this already in a blog post) is IMO weird after more than two decades of automatic transition to the next slide. One of my first requests was to be able to choose whether there is a pause or not. You do not imitate PPT (which is meant to be used with a presenter) or concurrents when you used to be the best tool. I am not amazed that this happens due to the bookmark at the end. Did you already try to move that bookmark more to the left, even little bit within the audio timeline?  This is inspired to my understanding that - depending on clip duration -  there may be a light loss of synchronisation because the audio clip needs to be loaded. That also happens in previous versions, hence the gap workaround. The bookmarks as frame event trigger do have a lot of quirks... always difficult to describe them and enter as bug. Since november I am busy trying to understand those bookmarks (navigation is also buggy) but it is very frustrating due to all the limitations and lack of exposed system variables.  In 6 months I had more crashes and lost projects than in two decades using Captivate Classic.

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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Sure, report it. Did you already install 12.3 and check out if the issue is still there?

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Thanks @Lilybiri . 

@Tichelle_Berg Please update to 12.3, as Lieve suggested, and let us know.

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Explorer ,
Apr 22, 2024 Apr 22, 2024

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@Lilybiri  and @Saurav_Ghosh I've updated to 12.3, and I swear I'm losing my mind. I can't find where to add a slide transition. I thought it was under Interactions, but now when I do a new trigger on Slide Enter, I don't see Transitions...

no transitions.png

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @Tichelle_Berg , thanks for your response.

Before answering your question, can you please confirm the following?

  • Are you trying to add a transition to the first slide or any other slide in the project?

To clarify, if you're trying to add a transition to the first slide, Captivate 12.3 doesn't support it. You may request this feature on the User Voice.

However, you can add a Slide exit trigger to the first slide. Then, select the Action Go to next slide/Go to slide, and add a transition to that slide. This means you can add transitions to any slide other than the first slide.

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Explorer ,
Apr 23, 2024 Apr 23, 2024

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Hello, @Saurav_Ghosh - I have been working on slides 2-4 to attempt to add a transition. The screenshot is from Slide 4.

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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@Saurav_Ghosh already answered your question. I just want to pop in because slide transitions are typical for presentations, but not really for eLearning  courses, except in some situations.  Prefer to add transitions to objects, in synchronisation with narration. A presentation is normally meant to be controlled by a presenter, an eLearning course needs to be controlled by a learner. To me that is a big difference.

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Explorer ,
Apr 23, 2024 Apr 23, 2024

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@Lilybiri  I completely agree about the use of transitions. I typically avoid them in eLearning. In part, I wanted to play with the new functionality and just see it in action. And in part, I was using a long slide for the first time with this audience about 3 slides in where the user would need to scroll down a conversation, so I wanted to give the impression of scrolling from slide 1 to slide 2 and from slide 2 to slide 3. I was curious from a user perspective if it would make the scrolling more natural or comfortable for the user. 

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Community Expert ,
Apr 23, 2024 Apr 23, 2024

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Sure, understand. Interesting experiment, would like to hear about the result. You have one slide with vertical scrolling and I wonder how a transition will be working.

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