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Captivate 12 "Something went wrong"

Explorer ,
Feb 20, 2024 Feb 20, 2024

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HI,
Been using the "All new" Captivate this week for a project. Primialrily because it seems to have a better repsonsivness workflow than classic.

Done a quick test with about 8 slides, and it all seemed to work. So have since built out the full app totaling 76 slides
How ever, no when I preview, or publish it and run it on SCORM Cloud, I have only managed to get a maxmium of 5 slides in before I get a " Something went wrong!" message.
But other than that I get no other messages or errors, unless I am looking in the wrong place for logs?

Any one have any idea what may be causing it?
Is this a know bug

My app is fairly simple.
Using Image blocks for layouts, and putting interactions on the buttons to change states and go to next slide.

Ay insight would be greatly appeciated!
Cheers!

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Quizzing and LMS

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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Your test on SCORM Cloud proves that something is corrupt in the Captivate file.

The normal troubleshooting workflow is to try to find the culprits. You could try to hide a majority of slides and upload them in small bunches to try to identify the cause but it is a lot of work. In former versions I would recommend to copy/paste the slides one by one to a new project which uses the same theme. Importing Preferences is not possible AFAIK in the new version.

My first suspicion would go to the interactions, I also got several issues with them.

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Hi Lily

Thanks for getting back to me.

I will have a go at going through the slides and removing my interactions to see try work out what is happening.
I have only been getting as far as slide 6, so will start there.

Just for reference
My inteactions only have like 3 conditions to them.
On my Question slide its is just " Adjust Variable x from 0 to 1" "Jump to next slide with 0.5 delay"

My answer slides are " Check is variable X is equal to 1" change state of Button to state 2, else use state one" 
Ands this is duplicated for the about of answers per question.

Will post back with my findings.

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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It is a lot of steps back for interactions, due to the loss of advanced/shared actions where you could see the full interaction in one glance, and the Advanced Interaction overview panel to find bugs in one place. Especially when you are using a combination of conditional actions, where the sequence is so important. I really don't know why they make it so hard. Due to the type of consultancy jobs I have done, it was often possible to find probable bugs in minutes, in the new version it takes hours to analyse all interactions in a - for me - very complicated UI for that type of work. I'm sure this type of problem could have been solved very quickly in CP2019 in a much shorter thread than now is already here and still without solution.

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Indeed
I have generally found in my time using the new version, that is is so much more limited and frustrating to use.
We tried to use the new version because the responsive workflow seemed to give us a better result. but it has been nothing but problems with everything else.  For this current project I think I will go back to CP 2019 and just make use of the fluid boxes.  At least in there I know my course will work.

I played around with some of the interactions this morning to see if I could solv the issue, but It just produced more issues with my buttons, with states not working correctly and images just failing to appear.

A massive step back wards...

 

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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I hope you know that variables now have a type, which was not the case in previous versions. This causes problems, just try to display the quizzing system variable who used to be labeled 'cpQuizInfoAnswerChoice', changed name now (why?) to QuestionAnswerChoice - which is a string variable. You cannot display it nor use it in an action because something is wrong with that variable. It always has been a mysterious variable, used to get the number of the answer chosen without taking into account the possible shuffling of answers. It was VERY useful, I have written several blog posts about using it. At this moment you better forget all customisation, just never color outside of the lines defined by the application. You are no longer the boss, it is Captivate driving your car.

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Ah yeah I did spot that.  I work alot in Unreal Engine for VR Game Dev apps as well, so variable types and the likes I am familiar with.

I just made a lot of number varaibles for me course, as all I needed was to check if the value was equal to 1 or not.
The TrueFalse Variable could also have worked I suppose.

Ah well, Back to Captivate 11.5.5.553 until 12 is usable.

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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That was also my personal decision. I explore CP12 on another system, but my professional work PC keeps to 11.5.5.553, best version ever since two decades.

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