Captivate 4 training captures - odd graphic shifts

Report · Feb 27, 2010

My colleague and I are capturing training simulations in Captivate 4 on Vista machines, and having the same problem.

At the very end of the slide, the captured screen shifts to include the transition to the next slide. Sometimes it's minor - a button that turns orange as the capturing mouse passes over it. Sometimes it's serious - a spinbox that changes, for example.

It happens whether we are capturing screens from the Vista machines, or remotely from the client's machine.

It seems to be a combination of the graphic and the slide. The only way I've been able to fix it is to create a new blank slide, then copy the background from the old slide and "Paste as background" into the new slide, but that doesn't seem to work for my colleague. I've tried also editing the background - no luck - and copy/pasting the background into the same slide - no luck. Changing the length of the slide didn't help either.

I thought it was the "Capture Interim Screenshot" in the Recording Settings, but turning that off didn't help either.

Any ideas?

Thanks, as always,

Marion

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Report · Mar 03, 2010

Are you recording in 'Full Motion' mode? If so, try not to?

I've seen these backgrounds that suddenly change...but in previous versions of CP, not the latest.

My fix for that was similar - copy the background, but then paste into Photoshop (or your preferred photo editor) to 'flatten' it, then copy out and paste as background.

Between CP's motion capture...issues and video card driver differences, I think that's the best fix.

Oh, CP also has an option somewhere to turn off video acceleration, I think it is (or something like that). Try changing that setting, if off, turn it on, and vice-versa. Or could try doing it yourself in the display control panel (not sure where in Vista). Also ensuring you have the latest driver for your system's video card can't hurt...

HTH
Erik

Report · Mar 03, 2010

Thanks so much, Erik. Turning off FMR mode seems to have fixed it, at least

in a quick test.

I didn't have to copy it to PhotoShop and back to flatten it - just copying

the background and "Paste as background" seems to do it. It's too bad it

doesn't work in the same slide - that would simplify things!