captivate 8 does not start

Report · Jun 23, 2014

After a completely horrific download experience of Captivate 8 to the Mac (why is an Akamai download manager needed especially when it doesn't work and Adobe knows this and requires me to download Firefox to perform a manual download?!), I finally got a DMG that took 5 minutes to install (why does other large program software for the Mac install in seconds?) and presented a dialog with a Launch button. Press Launch ... nothing. Go to my Applications Folder, find Adobe Captivate 8 menu and select Adobe Captivate app - yup you guessed it - nothing. Anyone else run into this? and have a solution? TIA.

Report · Jun 24, 2014

I'm having the same problem! Except I'm trying to run it on 64bit Windows 7.

Just downloaded Captivate 8 64bit this morning, but when I try to open the programme it just crashes straight away.

Windows 7 64bit

Intel Core i7 - 3.4ghz

10Gb Ram

Report · Jun 24, 2014

Hi There,

Does it give any error message while crashing? Can you try doing : Right Click Captivate icon > Run as Administrator and check if it still crashes? If the issue persists can you try pluging uot the network cable and try launching Captivate 8.

Regards,

Mayank

Report · Jun 24, 2014

Hi There,

Sorry for the inconvinience.

Can you please tell me the version of MAC OS you are using?

Could you recreate the preferences of Adobe Captivate 8?

The location is: ~/Library/Preferences/Adobe Captivate 8, rename Adobe Captivate 8 to Adobe Captivate 8_old and then try to launch Captivate 8 again.

Regards,

Mayank

Report · Jun 25, 2014

I don't know what "recreate the preferences" means or how to do that.

Report · Jun 25, 2014

See tip #8 here:

http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-techniques

Report · Jun 25, 2014

I navigate to the preferences directory but there is no directory for Captivate. It appears the prefs are created on initial startup which I cannot do.

ls -l

total 240

drwxrwxr-x 4 root _coreaudiod 136 Dec 6 2013 Audio

drwxr-xr-x 2 root wheel 68 Sep 26 2013 DirectoryService

drwxr-xr-x 5 root wheel 170 May 24 15:00 OpenDirectory

drwxr-xr-x 10 root admin 340 Jun 25 07:59 SystemConfiguration

drwxr-xr-x 2 root wheel 68 Sep 17 2013 Xsan

-r-xr--r-- 1 root wheel 388 Jun 23 17:05 com.adobe.CSXS.3.plist

-rwxrwxr-x 1 root admin 126 Jun 23 17:05 com.adobe.Captivate.MultiSco.plist

-rwxrwxr-x 1 root admin 126 Jun 23 17:05 com.adobe.Captivate.plist

-rwxrwxr-x 1 root admin 126 Jun 23 17:05 com.adobe.CaptivateAggregator.plist

-rwxrwxr-x 1 root admin 126 Jun 23 17:05 com.adobe.CaptivateVideoPublisher.plist

-rw-r--r-- 1 root wheel 171 Jun 23 17:46 com.apple.BezelServices.plist

-rw-r--r-- 1 root wheel 6476 Jun 23 17:46 com.apple.Bluetooth.plist

-rw-r--r-- 1 root wheel 418 Oct 5 2013 com.apple.ByteRangeLocking.plist

-rw-r--r-- 1 root wheel 60 Nov 17 2013 com.apple.CoreRAIDServer.cfdb

-rw-r--r-- 1 root wheel 287 Nov 17 2013 com.apple.HIToolbox.plist

-rw-r--r-- 1 root wheel 86 Jun 24 08:48 com.apple.MCX.plist

-rw-r--r-- 1 root wheel 4115 Oct 5 2013 com.apple.P2PSupervisor.plist

-rw-r--r-- 1 root wheel 443 Jun 24 14:23 com.apple.SoftwareUpdate.plist

-rw-r--r-- 1 root wheel 111 Jun 24 14:23 com.apple.TimeMachine.plist

-rw-r--r-- 1 root wheel 336 Oct 5 2013 com.apple.airport.opproam.plist

-rw-r--r-- 1 root admin 3216 Oct 5 2013 com.apple.alf.plist

-rw-r--r-- 1 root wheel 0 Jun 20 08:25 com.apple.apsd.launchd

-rw------- 1 root wheel 539 May 18 19:49 com.apple.apsd.plist

-rw-r--r-- 1 root wheel 8326 Oct 5 2013 com.apple.dockfixup.plist

-rw-r--r-- 1 root wheel 80 Nov 17 2013 com.apple.driver.AppleIRController.plist

-rw-r--r-- 1 root wheel 390 Jun 11 08:40 com.apple.iokit.AmbientLightSensor.plist

-rw-r--r-- 1 root wheel 166 Jun 23 17:46 com.apple.loginwindow.plist

-rw-r--r-- 1 root wheel 413 Oct 5 2013 com.apple.security.appsandbox.plist

-rw-r--r-- 1 root wheel 71 Nov 17 2013 com.apple.security.plist

-rw-r--r-- 1 root wheel 353 Nov 17 2013 com.apple.security.systemidentities.plist

-rw-r--r-- 1 root wheel 98 Nov 18 2013 com.apple.storeagent.plist

-rw-r--r-- 1 root wheel 216 Nov 17 2013 com.apple.timezone.auto.plist

-rw-r--r-- 1 root wheel 73 Nov 17 2013 com.apple.updatesetings.plist

-rw-r--r-- 1 root admin 21225 Jun 17 12:04 com.apple.windowserver.plist

-rw-r--r-- 1 root wheel 1642 Oct 5 2013 com.apple.xsanmgrd.plist

-rw-r--r-- 1 gcarter_edb staff 0 Apr 22 10:48 com.citrixonline.COLVideo.plist

-rw-r--r-- 1 root wheel 3010 Nov 17 2013 com.microsoft.office.licensing.plist

-rw-r--r-- 1 root wheel 2810 Jun 20 09:34 org.cups.printers.plist

Report · Jun 25, 2014

Hi There,

Please try to install Java and it should work fine. Let me know if it works for you.

Regards,

Mayank

Report · Jun 25, 2014

Hi There,

I apologize for the inconvinience caused.

Yes, it is must to have Java installed in the system to run Captivate as it uses Java during compilation when you generate swf file. I can see that it is missing in system requirements and thank you for pointing it out . I will make sure to get the Tech Specs updated as soon as possible.

You must click on "install" and install Java as it will also help you in many other applications that uses Java to run.

Apologizies for the inconvinienvce.

Regards,

Mayank

Report · Jun 25, 2014

I've manage to solve my issue - Captivate wouldn't open because of conflicting fonts installed on my machine. Once I removed all my additional fonts it opened fine - now I have the slow process of putting them back one by one until I find the conflicting file.

Report · Jun 25, 2014

I have an update: there was a dialog popping up I did not see indicating I need a Java Runtime but I am reluctant to do so for security reasons. I also don't see that requirement for Java on the Requirements page at Adobe: Tech Specs - eLearning, mobile learning & Training Software | Adobe Captivate 8

captivate 8 does not start

1 Correct answer