Captivate 9 - problem displaying closed captions in video

[gtmartin53]

Problem - After I publish a Captivate 9 project as a video, the closed captioning does not display as you watch the video and listen to the audio.

I think I followed the Captivate 9 instructions:

1 - An audio file has been imported and saved in each slide.

2 - From the Audio drop-down, I chose Audio Management

3 - I chose a slide with an imported audio file and clicked the 'closed caption' button at the bottom of the screen

4 - On the Closed Captioning tab, I entered three rows of text for the slide

5 - I saved and closed the Slide Audio window

6 - On the Advanced Audio Management window, 'Yes' now appears in the 'closed Caption' column for the slide I chose.

7 - I closed the Advanced Audio Management window by clicking 'OK.'

Closed captioning does not appear in the Preview.

When I publish the project to my computer, Closed captioning  doesn't appear when I publish the project as a video or as HTML5 / SWF.

What am I missing?

[Lilybiri]

Closed captions are part of the skin, not possible for pure video, has no

skin.

[SpørgeJørgen]

Thank you very much for your quick answer. Of course it is not what we hoped for, but at least we now know that Captivate can't help us and we can begin to look for another solution.

However, I must say that I don't understand how Captivate can not have a solution to this? Surely, we can't be the only ones that need MP4 files due to browser compatibility and closed captions due to accessibility issues? We might need to give up on Captivate just due to this issue

But again thank you very much for your help

[Lilybiri]

Well, you can add CC to a video in Captivate. I never used it however.

Where will you deploy the video?

[SpørgeJørgen]

The files will be located on a CMS and then we link to the video from a webpage.

[SpørgeJørgen]

I'm very interested in knowning how you add CC to a captivate project published as an MP4 (and just for clarification - it is not about how you add CC to a video in a captivate project)? Our final format will be MP4 and preferable with CC visible. How can this be done?

All suggestions are very welcome