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Captivate Classic Closed Captions No Longer Displayed

New Here ,
Sep 24, 2024 Sep 24, 2024

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I've used Captivate Classic (2019) for years and have always added Closed Captions to the audio on each slide. I publish the projects as videos. This has worked well up until about a month ago. Now, CC are either not displayed in the .MP4 file or just the background boxes for the CC, but no text. Not only are new videos having an issue, but older videos that used to display CC correctly are affected as well. I'm using Windows 11 and have tried different browsers and media players, all with the same result. Has anyone else seen this?

 

 

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Advanced , Audio and video

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