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Captivate Crashes when launching the Software Simulator

Community Beginner ,
Dec 01, 2022 Dec 01, 2022

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I have tried many suggestions from other posts, but I can't seem to fix Captivate from crashing. I have reached out to Adobe support, no response yet. And I have some Modules ready. Can I lean on the forum to help troubleshoot what could be happening?

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correct answers 1 Correct answer

New Here , Dec 06, 2022 Dec 06, 2022

The Adobe Support Team was able to identify and resolve what turned out to be an unused software conflict. I'm grateful, Gaurav. The situation here is good. I appreciate you reading.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Hello,

 

I believe I had the same issue. I have the trial version of Captivate and when I try to upload to Youtube directly from Captivate, it crashes. 

 

What you can do to have an overview on what you created is to export it to HTML 5 and a window opens online. 

Then if you want to use it and share it, your content needs to be hosted on a plateform that can handle HTML 5 content

 

Hope it helped you

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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Are you talking about a Software simulation or a Video Demo? The other answer was pointed only to a Video Demo, because you cannot upload a software simulation directly to YouTube. It needs to be published to MP4 to do so, while Video Demo has only MP4 as possible output.

Which exact version of Captivate are you using? You find the full version number under Help, About Captivate.

Are you using multiple monitors? If yes: the application to be captured needs to be on the primary monitor.

Do you get a message about editing the AdobeCaptivate.ini file? 

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New Here ,
Dec 15, 2022 Dec 15, 2022

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Are you referring to a video demo or a software simulation? The other response merely directed users to a video demo because software simulations cannot be uploaded directly to YouTube. In contrast to Video Demo, which can only produce MP4, it must be published to MP4 to do this.

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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It turns out it was an unused Software conflict that Adobe Support Team was able to locate and fix. Thank you, Gaurav. All is good over here. Thank you for reading.

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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Thanks for the heads up. Such a problem is difficult to detect without having access to your system indeed.

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New Here ,
Dec 06, 2022 Dec 06, 2022

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The Adobe Support Team was able to identify and resolve what turned out to be an unused software conflict. I'm grateful, Gaurav. The situation here is good. I appreciate you reading.

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New Here ,
Dec 06, 2022 Dec 06, 2022

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The Adobe Support Team was able to identify and resolve what turned out to be an unused software conflict. I'm grateful, Gaurav. The situation here is good. I appreciate you reading.

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