• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Captivate crashes when opening file

New Here ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

I am running Captivate 2019, v.11.5.5.553. Updater says this is the most recent version. I have cleared Captivate cache, rebooted, run as administrator, with no internet. Regardless, when I open two project files, it opens to about 82% and then Captivate shuts down completely. I am not getting any error messages, it just shuts down.

 

Any suggestions? 

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

The projects can be corrupted. You didn't mention that you cleared the Preferences which could solve a possible corruption as well. Find the subfolder 'utils' under the installation folder and run CleanPreferences... (depends on your OS) while Captivate is closed. More info in:

https://blog.lilybiri.com/tips-for-troubleshooting

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

Thank you for your reply. Unfortunately, it didn't work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 12, 2022 Oct 12, 2022

Copy link to clipboard

Copied

It was worth trying. You can start a new project, but there is a problem with two projects not opening anymore? Did you already try the backup file? They are generated by default, you'll find them in the same folder as the original cptx. Just delete bak from the extension.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 13, 2022 Oct 13, 2022

Copy link to clipboard

Copied

LATEST

If you are still able to create and open other CPTX files then it's unlikely the issue is with your Captivate installation.

 

Have these projects been opened and saved by any other Captivate developer on your team?  If so, check which exact version of Captivate they were using.  It could be that they used version 11.8 and that then make it impossible for you to now edit the same project file.  (Though that situation usually just causes Captivate to complain rather than crash.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines