Clicking the OK button in a dialog box doesn't record in a demo

[jillp70534711]

I can't seem to get Captivate to record the click of the OK button when I'm recording a dialog box. Can anyone help please?

[Ashish.K]

Hi Jill,

Could you please elaborate the workflow you are trying? Please also share the complete version of Captivate and OS you are using.

Regards,
Ashish Kumar

[jillp70534711]

I am using Captivate 2017 on Windows 10.

for example, when I open the page layout dialog box to change a setting from portrait to landscape, after I make the selection, I have to click OK in the dialog box to finalize that selection. When I try to record this with Captivate, all the clicks up to and including making the selection are recorded, but the final click on the OK button doesn't record. I tried it several times and in dialog boxes in different application types with the same result. clin on the OK button not recorded.

[Ashish.K · Accepted solution]

Hi Jill,

Could you please try steps below to troubleshoot the issue:

• Close Captivate
• Go to Display Settings by Right Click on your Desktop
• Under Display tab, adjust "Change the size of text, apps, and other items" to 100%
• Apply the settings
• Launch Captivate and test the issue again.

Let me know if this helps.

Regards

Ashish Kumar

[jillp70534711]

That worked! Thanks for your help!