Closed captions still disappearing with custom CC toggle button?

[ElaKat]

I started experimenting with accessibility today, and discovered this issue:

Closed Captions disappear after each break in audio 

Toggle Closed Captioning 

I've tried Lilybiri's workaround from the first link, but I haven't got it working yet. (Maybe I need to start a new project and try again.)

I know this has been discussed before, and I've already submitted a bug report for it, but it's been 9 months since the first link was posted. Is there any indication Adobe is working on including this in an update? (Especially since there seems to be a hotfix that can't be shared.)

Thanks!

[Lilybiri]

Didn't you get the hotfix?

[ElaKat]

No, I only saw references to it, no link. Maybe I missed something?  

[ElaKat]

Looks like I got the hotfix as a reply to my bug report, so that's helpful~ My toggle button now works like the one in the playbar.

For anyone else reading: if this is a problem for you, try reporting it here like I did.

___

I have discovered there's still an odd thing that happens. It seems that if you click a CC button (either playbar or custom) to enable CC, then click the button to disable them when there is a break in the captions, the CC is not disabled-- you have to click the button when there are currently captions visible in order to toggle them. Maybe that's intentional?

[rachelr26200645]

Could somebody please share the "hotfix" with me? I have been staying with cap 9 because of this. many thanks

[rachelr26200645]

oh, i will do bug report.

[Lilybiri]

My bad, should have put you in contact with a staff member, but have been too busy this week. I sent a note, but it is weekend now.

[ElaKat]

No problem, Lilybiri! I just hope that it becomes widespread fix soon, so folks don't have to recognize the problem and contact someone on their own.

Rachel-- I hope you get results like me! And if you don't hear back about the hotfix, it sounds like Lilybiri or someone else associated with these forums can help get you in touch with the right people.

[BP72]

After you applied the hotfix.. does your CC bar turn off between slides and then back on when the new slide loads?

[rachelr26200645]

Hi, yes, someone did reply to me. Thanks, Lieve! I will update with my results on the CC issue. I would rather stay in CP 10!

[Lilybiri]

Great! They are really 'responsive'