CP9: Slide images that can't be selected/deleted, aren't on master slide, in library or other slides

[richl5366580]

Looking for some help. I consider myself pretty competent in what seems to be a fairly simple tool (I'm used to Visual Studio and other dev tools). I'm running into an oddity with a couple of files from someone and can't ask them what they did. At this stage I'm suspecting a product bug but I'd love to be proved wrong.

The problem is pretty much like the title says - on more than one slide I have an image that won't go away - I can't select it or delete it.

Things I've tried:

1. Deleted the background for the slide - no difference, it's not the background.

2. Checked the (blank) master - it's not on there (and doesn't appear on other slides).

2. Looked in the Library and the image is not there, as a background or an image.

3. Saved, closed, CP re-opened etc etc.

4. Checked that the image isn't on another slide and set to appear throughout (suggestion I saw somewhere).

All to no avail - stuck with annoying images I can't do anything about. Grr. The only solution is creating a new slide and moving all the elements across, including audio and timeline - it seems like I can't copy-paste all the timeline elements to retain the timing and sequencing so this is a MAJOR pain to do for multiple slides (this is happening on more than one).

Similar problems seem to have been posted with no resolution, should I assume I need to go via the support channel? God help me if so... 😞

Re: CP7: unselectable image objects in background

Hidden elements in the background

Is there any way for me to access the raw project information or is the file an entirely proprietary format like it appears?

[Lilybiri]

Do you see that graphic on any slide on the stage? If yes, check its Timing in the TIming Properties panel, maybe it is set to display for the rest of the project. This will also be visible in the timeline of that object on its first slide: double arrow.  I tried to explain about the timeline:

All you have to know about Captivate timeline(s) in a cptx project | eLearning

Another possibility, but you seemed to say it is not the case, could be its presence on the master slide used for those slides.

[jany65845381]

yes, actually I did check the timing--and noticed that on one slide (this same graphic appears across several slides) WAS in fact set to play for the rest of the project. So I reset it for just the slide--but that doesn't seem to have changed anything. The image is still showing up in the background on subsequent slides. I got excited for a moment thinking I'd fixed the problem. But now I'm stumped.

I tried deleting the last slide (where I had overlaid clickboxes with audio clips) and that seems to have solved the problem--for the moment. Thanks.

[Lilybiri]

Look on all slides, maybe there is a duplicate somewhere also with that same timing.

You can find the image in the Library and use the button Usage as well:

[RobKerb]

Did you check the timing of the object when first used? Is it maybe for the remaining project instead for the remaining file?