Crash when creating advanced action with "open URL"

Report · Jun 14, 2012

Hi there,

my crash problem (captivate 5.5, win 7 64 bit, adobe PP CS6 installed):

On one slide of my project, I have a slide video and a button at a certain point. First I created an advanced action (open URL in a new window and pause slide video). Then I saved the action and assigned it to the button. Til here, all was ok.

Then, I wanted to change the URL in the advanced action.

When I opened the created action, the "open URL"-parameter disappeared, but the table row was shown empy:

Then I wanted to assign a new URL. After creating a new "open URL"-paramter I wanted to save the changes. And then captivate crashed with this fatal error:

And from this time, every time I want to change - or even create a new action with the above mentioned parameters - captivate crashes.

can anyone reproduce this error? Is this a bug (or a feature ;-), or did I something wrong?

Thanks

Markus

Report · Jun 14, 2012

This is strange.

I can create same action and change the URL as many times as i want to.

When i go to the advanced action window again, it displays the last URL specified, and this is how it should work.

Try deleting the action and create a new connection from scratch.

may be something got corrupted in the action.

Report · Jun 14, 2012

I deleted the action, closed and opened captivate and built the action new from scratch.

Now, I noticed, that already immedeately after saving the action, the URL-parameter wasn't saved and the URL-parameter table row was empty and showed the little red square (as I showed in my last post).

Then I directly typed in again the URL in the table row and - booom - captivate crashed again.

Now I realize, that captivate don't save any action-parameter with URL at all! Even when the advanced action has the URL-parameter as the only action. And even when I create a complex if/then/else action with other parameters. Every time, only the URL-parameter is not saved and leads to the fatal error!

When I direct assign the URL-action (not as advanced action, but direct in the attribute tab of the clickable button) it works. But so, I can't tell captivate to stop the slide video 😞

Is this maybe a problem with my new installed Production Premium CS6?

Thanks

Markus

Report · Jun 15, 2012

Here are few things i want you to try :

1. Create a new slide in the same project and try creaating a new advanced action, with different action name and specifying the same action.

2. Create a new project and try the same thing

If you face the same channel, then try recreating the Adobe Captivate preferences. Please follow the steps mentioned here :

1. Close Adobe Captivate.

2. Locate the preference folder:

Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5.5 folder

Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5.5 folder

Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5.5 folder

3. Rename the preference folder.

4. Restart Adobe Captivate. A new configuration folder is automatically created.

Thanks

Report · Jun 18, 2012

Hi Aditya,

thanks for your post.

2. Create a new project and try the same thing

I created a new project....same problem...

If you face the same channel, then try recreating the Adobe Captivate preferences. Please follow the steps mentioned here :
1. Close Adobe Captivate.
2. Locate the preference folder:
Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5.5 folder

3. Rename the preference folder.

I didn't found a preference folder in the captivate 5.5 folder. Here is my captivate 5.5 folder:

what to do now?? Now I am at a loss...

Report · Jun 19, 2012

Hi Markus,

Adobe Captivate 5.5 folder is the Preferences folder for Adobe Captivate.

Rename this folder to Adobe Captivate 5.5 old.

and then launch the application

Thanks

Report · Jun 19, 2012

Hi Aditya,

thanks again...

...problem solved:

I installed Captivate 6, and all is ok 😉

Best

Markus