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Does Captivate's HTML5 Video Output work in Mozilla FireFox?

New Here ,
May 07, 2013 May 07, 2013

Here is the example: http://www.anacore.com/demo/temp6/. Is there a trick to getting video to work in FireFox? This seems like a fairly significant issue.

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Community Expert ,
May 07, 2013 May 07, 2013

No, was not supposed to work on FF because it didn't show MP4 when CP6 was released.

Lilybiri

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Advisor ,
May 07, 2013 May 07, 2013

Hi there,

HTML5 output generated from captivate is supported only on the following browsers:

Internet Explorer 9 or later

Safari 5.1 or later

Google Chrome 17 or later

It is not supported on Mozilla Firefox.

Thanks.

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New Here ,
May 07, 2013 May 07, 2013

The rest of the output appears to work fine; it's just the video. FireFox appears to support HTML5 video. Is there no workaround for this?

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New Here ,
May 13, 2013 May 13, 2013

Would also be interested to hear of any solutions.

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New Here ,
Jun 10, 2013 Jun 10, 2013

Is that going to be fixed? I'm using Captivate 7, exporting html5. I get the message that Firefox is not supported - but what actually doesn't work is that the Captivate file doesn't play the mp3 files in the presentation. The mp3 files play fine in Firefox by themselves, so its not a real limitation, just something that Adobe hasn't done yet - when will Firefox be supported?

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Engaged ,
Jun 10, 2013 Jun 10, 2013

It's not an Adobe issue, it's a Firefox (Mozilla) issue.

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New Here ,
Jun 10, 2013 Jun 10, 2013

We've worked with Mozilla to fix issues before - what is the link to the issue in their tracker?

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New Here ,
Jun 10, 2013 Jun 10, 2013

Here's a related thread w/ the Firefox ticket - http://forums.adobe.com/thread/1099867

So - I do think Captivate could handle this better.  Camtasia does excellent HTML5 output.  Their HTML5 plyayer DOES work w/ Firefox.

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New Here ,
Jun 10, 2013 Jun 10, 2013

Using Captivate 7 - I exported with both swf and html5. Chrome plays the swf file. iOS plays the html5 file. So far so good. Firefox displays the error message and tries to play the html5 file. Oops. So that Firefox doesn't play mp3 is clearly Mozilla's issue.

Firefox does play the swf just fine if I link directly to the swf and skip the Captivate index.html file.

Looks like we'll have to create a method to disable Adobe's browser detection and instead play the swf if there is a swf and the browser is firefox. It would be really nice if Adobe fixed this themselves, though.

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New Here ,
Oct 04, 2013 Oct 04, 2013
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If the Captivate output can't be viewed on one of the major browsers, then it is sort of a Captivate issue. The problem is between open-source and proprietary stuff, and the MP3 audio.

There are ways to work around it. If I can find them on Google, you would think that Adobe would be able to figure it out.

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