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Error 103 while installing Adobe Captivate

Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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While installing Adobe Captivate (2017 release) or Adobe Captivate (2019 release), the installation may get interrupted and the following error message displays:


Sorry, Installation failed

We are unable to install Adobe Captivate this time. (Error code: 103)


Follow the steps below:


Re-run the Captivate installer

Download the installer package. For Captivate 2019 or Captivate 2017.0.1, download the installer from Captivate downloads.

For CP 2017 and ealier versions, you'd have already downloaded the installer or you can contact Captivate support if you're unable to locate the installer. If you have the installer already downloaded, extract the 7z file, and run setup.exe.


Creative Cloud cleaner tool

If the issue still persists, download and run the cleaner tool. For more information on running the tool, see Use the Creative Cloud Cleaner Tool to solve installation issues.


The steps above should resolve the issue. If not, please get in touch with Captivate Support (CaptivateHelp@adobe.com).

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