Error:16

[romanm24342664]

Hello again! I have found an error that I do not know because it occurs. The error has already occurred several times with clean installations of Adobe Captivate 2017 (64-bit) software over Windows 7 (Service Pack).

The error code is 16 and does not let a new project open, or one already created recently when the software is running.

Attached error screenshot.

Thanks.

[Lilybiri]

Do you Run Captivate as Administrator? Is the applcation installed on your system, not on a networked drive? Where are the folder for Publish at and Cached pointing to: it should be folders on your system, not on a network or external drive.

[romanm24342664]

Hi!

Yes, I have run the software as administrator. The folders are the hard disk, no external drive.
It happened to me another time, and the only way is to reinstall it again.  The problem is that this is not the first time this happens.
Thank you.

[Lilybiri]

Did you try to clear the cache and clean the Preferences?

Having administrator rights is not the same as launching an application with 'Run as Administrator' setting

To clean the preferences, find the subfolder "utils" under the installation folder, and run the file appropriate for your OS.

[romanm24342664]

Thanks for your help. We have tried the tips that you have given us, but we continue with the same mistakes. This situation is outrageous.

[RodWard]

Your system seems to have some kind of deep-seated issue that is preventing Captivate from working and you may require deeper technical support than is available from this forum.

This forum is not Adobe Support.  Just a community of users like yourself that are helping one another out.

I think this is one of those situations where you really need to contact Adobe Support directly (via their website or phone contact number) and get help from an Adobe support technician (as is suggested by the error message you show in your screenshot).

One last thing I would suggest you try.  Create another user profile on your PC but this time make sure the username does NOT contain any spaces and does not contain any of those Spanish characters that use accents or the tildes.  Then log in as that user on your PC and see if you can open Captivate at all. (I'm hoping that you may find the issue is related to corruption of your current user profile, or perhaps to the characters in the name of your profile. Both issues have tripped up Captivate before.)

[HimanshuSatija]

Hi,

Can you please close Captivate 2017 and then try to follow the steps mentioned in the below article.

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

I have also provided my direct contact information via DM, let me know if in case you need any help in regards to this.

Regards

Himanshu

[romanm24342664]

Thank you. We will try the steps of the link that you have given us and we will tell you if it has served us. Thank you