Exported images from Illustrator look pixelated in Captivate

[MMForest]

Every image I've created in Illustrator and exported to .gif, .jpg or .png all seem pixelated and fuzzy in Captivate 8. Any tips or advice on how to remedy this?

Mark

[Captiv8r]

Hi there

What is your zoom setting in Captivate 8? If you are using anything other than 100%, things may look odd in the editor.

Cheers... Rick

[Lilybiri]

...and did you align to pixel grid in AI?

[MMForest]

The zoom setting doesn't seem to fix anything since it is when I preview or publish it...correct me if I'm wrong, fairly new to Captivate.

As far as the pixel grid, it is aligned, but that doesn't seem to fix anything either.

I talked to Adobe help and they were under the impression there is no way to improve the image quality which seems bizarre to me.

[Captiv8r]

One thing we haven't heard here is to know if the images generically look pixellated or fuzzy when viewed using different methods before you even insert them into Captivate.

[MMForest]

When viewed in Photoshop, Illustrator, and Preview, the images look the same. Its only when they are imported into Captivate.

[Lilybiri]

I must confess that I always use AI images by first importing them as smart objects into PS because it has a roundtripping possibility with Captivate. And sincerely hope that in future releases 'collaboration' bectween AI and Cp will become easier (lot is possible with SVG).

[MMForest]

I tried importing it as a smart object into Photoshop, but the same result occurred when I saved it and put the image into Captivate. Its not so much pixelated as it just has a general loss of quality - less crisp, less bold colors, etc. Not sure if its just the nature of Captivate or not.

[andreleal]

Your image have a transparent background? I remember I have a similar issue with that, but I used Inkscape just hit ctrl+c and ctrl+v inside captivate and all good, but the image was inside a square.

[elegant_Daisy0D44]

Did this problem find a solution ?

[CONeill]

Hi all,

Often it's best not to resize images in Captivate and do all resizing in Illustrator or Photoshop.

If you know what size you want the image to be in Captivate, then resize in Photoshop or Illustrator first and then import in Captivate.

Hope this helps

Mike

[elegant_Daisy0D44]

Hello Mike,

I did it but finally it changes nothing, the PNG still pixelated.

Any idea ?

Thanks

Brunelle

[NoxiousPixel]

Hi All,

Has anybody found a solution to this issue yet?

I have created every file type possible at actual/native 'end use' resolution (1024, 1280, 1920, ect.) - have tried every combination of Illustrator and Photoshop export possibilities and all of my limited knowledge of Captivate's settings... WTH? really? Adobe or it's staff isn't addressing this?

My exported images are perfect in every scenario outside of Captivate, It's not me or my images. Ok, if it is then I will .... I will buy someone a quad mocha from their favorite coffee shop if they can tell me what I'm doing wrong.

*disclaimer- standard continental US 16oz coffee prices apply unless I can swing it with accounting to expense it!

[Lilybiri]

If you are on CP9, did you try to export as SVG?

[NoxiousPixel]

I will play with svg now. Thanks!

(I left that option when it didn't work in 8, it didn't dawn on me to try again)

[Lilybiri]

SVG is one of the new features of CP9.

[NoxiousPixel]

Update to my last comment:

I was/am working in CC and sending my files to a Mac user via email and hipchat. The files were received undamaged by the Mac and loaded into Captivate 8 as a slide background with a logo and tagline.

I had downloaded C9 on a win10 laptop and I have since imported the art and it looks fine.

However, due to budgets in the education world... I would still like to beg the community to help with the C8 screwing with my art files.

I will now get my own coffee and the offer still stands, I will get the individual that solves this the perfect mocha ("perfect" is subject to more disclaimers).

[NoxiousPixel]

Thanks Lilybiri.

OK. So, I couldn't get the SVG file into 9 at all. but I was only playing with the background on the master slide. But here are the steps I took to have a half acceptable background image with minimal pixelation.

Even though I am building a 1280px Captivate file I used 1920 in my ai file because we need the original file for other materials.

Prep

1. Created my 1920x1080 Ilustrator file similar to letterhead. It includes a Header with logo icon, wordmark, and tagline.

2. Opened my .ai file in Photoshop and in the settings prompt window I set the file to 1920 at 300dpi. Due to art importing, the actual file size opened as 1920x1074 when it loaded. I fixed my canvas size to 1920x1080 so I had my 6px white space in the footer.

In Captivate (my all of 3 hours of experience)

3. Navigated to: Modify-> Rescale Project and made sure I was at 1280x720. I kept the Maintain Aspect check box checked.

4. Navigated to: Edit-> Publish Settings-> Project-> Size and Quality and selected "High". I left the Compress check box empty.

.... Here's where Mac and PC UX is different .... on a MAC choose Filmstrip View to see the options I'm talking about.

5. Navigated to the Master Slide properties, Selected High(24-bit) from the Quality dropdown.

6. Still in Master Slide properties, I selected Custom from the background dropdown, and clicked: Add Project Background-> Import-> selected my file-> OK

7. On PC I was prompted with the Resize/Crop Image window and I moved the Zoom slider to 200%.  [On the Mac after the file imported I had to select the edit icon to the right of the background file title]

8. Still in the Resize/Crop Image window, I clicked 'Apply to All' (I have no idea if it was necessary....)

9. Published the file and it was in the threshold of acceptable.

I spent the day trying to make sure I had clean graphics in captivate, I will admit I'm more than irritated. This isn't even a real solution- it's barely acceptable. This just shouldn't be an issue with a graphics software giant like adobe.