Getting an error message when uploading onto LMS

[AJCaptivate]

Hi there

When uploading my captivate package, encountering the following error message:-

(43073) Failed to import Content Inventory: ITSEC3029
(43269) Invalid content. (*)ERROR: Failed to extract the manifest file from content package. Possible cause: The markup in XML document (manifest file) preceding the root element is not well-formed.

I check online and it is related to HTML5 and unsupported objects. I did a cleanup and removed the unsupported objects and it is still showing up.

Can anyone educate me what is this error about and how do I fix it?

Thank you.

[RodWard]

Are you publishing to both HTML5 and SWF?  If so, try publishing ONLY to HTML5 and see if that resolves the issue?

Did you use the publishing option in Captivate to zip the SCORM or did you zip it yourself using WinZip or some other similar compression utility?  If the latter, you may have just zipped the folder containing the published content rather than zipping the content from WITHIN the publish folder.  The LMS will throw an error unless the manifest file is at the root level of the zip archive.

[AJCaptivate]

Thank you for the response Rod. Answers to your questions

Are you publishing to both HTML5 and SWF?  If so, try publishing ONLY to HTML5 and see if that resolves the issue? Publication was done in HTML5and SWF. I will try HTML5 and see if it works.

Did you use the publishing option in Captivate to zip the SCORM or did you zip it yourself using WinZip or some other similar compression utility?  If the latter, you may have just zipped the folder containing the published content rather than zipping the content from WITHIN the publish folder.  The LMS will throw an error unless the manifest file is at the root level of the zip archive.

Below is the settings that I had used when publishing the file

[AJCaptivate]

Sorry, if the image did not appear in the other reply.

[RodWard · Accepted solution]

Yes.  I think your issue may be due to publishing both SWF and HTML5 output.  The imsmanifest.xml file may not be at the root level of the SCORM where the LMS is expecting to find it.  Try my suggestion of publishing just one output at a time.

[AJCaptivate]

Hi Rod

I figured out what went wrong and it was my mistake. The original setting was unchecked that was causing the error message to occur:-

After checking it and republishing it just in HTML5, the xml files are appearing:-