Getting Started with Captivate

[Guest]

I have installed the trial version on Captivate onto my PC. I can open up Captivate and have followed the instructions for creating an application movie. I select 'Record or Create a new Movie' from the File menu and a pop-up appears asking me to select the type of movie I want to create. I select the application movie option and nothing happens. A new movie dialog box is meant to appear so that I can select the application I want to record, but this does not do so.

Can anyone tell me what I need to do to get Captivate to work properly?

Regards

[Guest]

Hello LibTrainer,

I suspect that your Captivate configuration file is corrupt. Take a look a this technote: http://www.adobe.com/go/1ba0d5a0

[Guest]

Thanks

I have tried the solution you suggested. Unfortunately I get the same problem when I try and record a movie. I get no list of applications from whcih to pick.

Regards

[Captiv8r]

Hi LibTrainer and welcome to our community

I see someone else has offered one possible solution. However, I'm doubtful that the configuration file would be corrupt from the word go. Had you been using Captivate a while and suddenly it began misbehaving, I might lean that direction. But this sounds like the first attempt at recording.

You say nothing happens, so I'm assuming you aren't seeing the recording dialog where you can click the drop down to select the application you would like to record.

Questions/Suggestions

1. Was Captivate installed with administrative privileges? I have seen countless issues where the PC is locked down too tight and this causes major headaches with Captivate. So it's possible that you will need to get your IT folks to relax restrictions a bit.

2. Doesn't sound like you are making it this far, but once you do... Make sure your Captivate project files (these have a .CP file extension) are stored on your local C drive and not on a Network.

3. You aren't possibly on a dual monitor setup are you?

Hopefully you will find something that helps sort the issue. Please do post back with the fix once you find it.

Cheers... Rick

[Guest]

Thanks.

Question 1 - I am set up as an administrator and as a Power User on my PC
Question 2 - Captivate installed on C: drive and not on network drive
Question 3 - No.

Do you have any other suggestions?

Thanks