• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Hotspot Button image displays sideways

New Here ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Hello,  on my 360 slide, I added hotspots that display an image when clicked. But all the images display sideways. I have checked that the images were uploaded in the upright position. I have even rotated the image on my computer, then reuploaded it thinking I'd match Captivate's logic. No luck. And there isn't an option to rotate the image from within the Captivate 360 slide. Any advice? 2022-01-21_12-58-33.png

Views

47

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 22, 2022 Jan 22, 2022

Copy link to clipboard

Copied

This is a custom image hotspot? Which type of image did you use?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2022 Jan 31, 2022

Copy link to clipboard

Copied

This is not a custom hotspot. I used a normal hotspot (the exclaimation mark one to be exact) and make it display an image on click. This is the image that displays on click. It's a JPEG image. No matter how I reduce the size or rotate the image on my computer, it displays sideways as show. A few others do too. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 31, 2022 Jan 31, 2022

Copy link to clipboard

Copied

Sorry image is a JPG 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 31, 2022 Jan 31, 2022

Copy link to clipboard

Copied

LATEST

Will try to double-check on some of my 360 images. So far I have never detected this problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines