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How do I cancel my Adobe Captivate trial?

Explorer ,
Nov 05, 2016 Nov 05, 2016

How do I cancel my Adobe Captivate trial?

I’m not going to be using Adobe Captivate, thanks!

Idelle Fisher

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LEGEND ,
Nov 05, 2016 Nov 05, 2016

I don't know all of the steps, but this would be your starting point:

Contact Customer Care

According to the FAQ you should be able to get a 100% refund if it's within the first 14 days.

BTW, I will move this topic to the Captivate forum, where other people might have a better answer.

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Community Expert ,
Nov 05, 2016 Nov 05, 2016

​t will expire automatically after 30 days, since it is a trial version.

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LEGEND ,
Nov 05, 2016 Nov 05, 2016

I hope you're right. Trial versions are 30 days and then don't work, but with Captivate it read like you have to sign up and then close your subscription in order to leave.

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Community Expert ,
Nov 05, 2016 Nov 05, 2016
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No, you can download a trial version and work with it without having to pay.

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