hyperlinks not working in Captivate7 HTML output

[M. Krebs]

I am using Captivate 7 to create a presentation with quizzes. I need to generate the output in HTML. But I have several links to web pages, and these links do not work in the HTML output. (They do work in flash, but we cannot deliver the project in Flash---it must be in HTML). What gives?

[M. Krebs]

Actually, the links do not work in Flash either.

[RajeevAdobe]

Could you please let me know your workflow to apply hyperlinks.

Regards,

Rajeev.

[M. Krebs]

Rajeev---

Thanks for your reply. Uncertain what you mean by workflow, but I can explain how I am doing my hyperlinks:

• I put in a Text Caption object on a presentation slide and enter some text. 
• I highlight that text with my cursor, then right-click and click Modify Hyperlink.
• In the Modify Hyperlink Dialog I select Web Page and then enter my hyperlink in the hyperlink field.
• For the hyperlink field I set the option to New.
• I click OK.

When I generate to HTML or SWF, the hyperlink does nothing when I click on it. The hyperlink does work if I use the preview In Web Browser (F12) option.

[RajeevAdobe]

It does work at my end. I tried your workflow. Could you please publish the project and check the published output on multiple browsers.

Regards,

Rajeev.

[M. Krebs]

I just generated my project to HTML5. Links do work in that output---but I would prefer not to deliver in HTML5 since there are other things that break for that type of output, and I don't have the time to troubleshoot those issues.

I am using IE v10. I also check the output in Chrome v42. Same problem with both browsers.

[M. Krebs]

I am not using Firefox.

[RajeevAdobe]

Which format you want to publish your project in ?

Regards,

Rajeev.

[M. Krebs]

I would like to deliver the published version to our customer in plain HTML---i.e., not Flash or HTML5.

[M. Krebs]

This may also be relevant:  the original content for the project were slides created in PowerPoint (can' recall the version---I inherited this project from an ex-employee). The slide were imported into Captivate (originally v5) and then modified, greatly.

[M. Krebs]

Oh, also:  on the very next slide after the one I have hyperlink trouble with, I have a slide with a hyperlink to a certificate I created using Acrobat. The link directs to a PDF in the same directory as the HTML output file. That link works fine for all outputs.

[RodWard]

Have you tried publishing and then uploading your content to a web server to test from there?  If you are only testing this output locally then your links may not be working due to Flash Global Security restrictions.  Uploading to a web server is an easy way to test whether the security might be causing the issue.

And by the way, there is no option to publish your Captivate content to "plain HTML" without it being either Flash or HTML5.  Publishing to HTML in Captivate means HTML4 with SWF.  Publishing to HTML5 means just what it says.