Image Load Error

[JustMe456]

I recently had Windows 10 installed on my desktop at work. I then installed Adobe Captivate 2019 and Adobe CC 2019. My Pictures are on the server in the "Pictures" folder where I always keep them (Next to My Documents). I get the following error when trying to insert a picture in Captivate. (Media dropdown > Image).

The Captivate error:

An error occurred while loading the image. The file is damaged or the file type is not supported by adobe captivate.

Adobe Photoshop gives me this error:

Cannot open the selected item because the file could not be found.

These are pngs that I've used for several years. I can insert them just fine in Microsoft Word. I had no trouble before the installs with any Adobe product.

Please advise.

[JustMe456]

Also, I can upload a picture from my desktop just fine.

[JustMe456]

finally convinced IT to wipe computer and reinstall Windows 10 and Adobe CC + Captivate.

[Lilybiri]

Do not forgetto clean the Preferences when reinstalling.

[JustMe456]

Wiped entire computer and reinstalled Windows10 and Adobe 2019 CC. Now all works. Yay.