interactions problem

[Integra Kurse]

I use adobe captivate last version and when I click on interactions, I get the message "not a valid widget". How can I solve this problem

[Lilybiri]

Which Captivate version (Help, About Captivate gives you the full number) on which OS?

Clicking the big button Interactions? Or the option Learning Interaction under that button? 

[Integra Kurse]

I use captivate 11.5.1.499 & Windows 10.

I click on interactions, learning interaction, then the list dosen't appear correctly. 

[Lilybiri]

Do you have access to the WWW without restrictions or are you behind a firewall? Captivate checks always if there are no updated versions of the learning interactions.

Which exact version number do you use, as mentinoed under Help, About Captivate? On which OS? I know you told the most recent version, however it often happens that users forgot to install a patch. There have been 5 releases of CP2019 and some hotfixes as well.