• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Issues activating valid license on same computer.

New Here ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

I had Captivate 9 installed on a laptop that had a hardware issue not worth fixing.

 

Purchased a new laptop and just transfered the old NVM hard drive so I do not have to reinstall anything. 

Now Adobe Captiovate is asking for license key. I pulled my registered License key from my Adobe account. Account doesn't show any Activated Devices, but I get this error message:

pmwrightsr_0-1628271251021.png

I cannot deactive since license on the new laptop with the old NVM hard drive. I called customer support twice, they cannot help me free up this license. (There only option was to sell me a new support/license!)

 

How do I get the Adobe Licensing Server to reset my activation count?

Support for this version ends soon, so I do not have much time.

 

pmwrightsr_1-1628271432554.png

 

 

Views

21

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 06, 2021 Aug 06, 2021

Copy link to clipboard

Copied

LATEST

The online chat was able to reset my activation. Not sure why phone support was unable to assist.

Took 10 minutes via chat to resolve!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines