linking to a website does not work

[path1129]

I am new to captivate and am having a problem. On one of my slides, I have a link to a website. I placed a click box over the text and set the action to Open URL or file and specified the URL to open in a new window.

When I publish the project, the link works when I am in the published PDF file but it does not work when I am in the published SWF or HTM file. Can someone give me some advice on what I may be doing wrong? IF this has been addresssed elsewhere, I am sorry for the duplication. I have searched and could not find anything.

Thanks in advance.

[AndyKingInOC]

Does it work when you preview/project?  pop up blocker maybe? 

[path1129]

It does work when i preview the project but does not work after I actually publish the project. I cant figure out why. The cursor turns into the "hand" but when i click on it, nothing happens. It's not the pop up blocker. I've turned it off. It's weird because it workd in the PDF files tha Captivate generates and, like I said, in Preview mode. It just doesnt work in the published file. I'm using Captivate 5.0 and Windows 7. Thanks so much for your help. I'm new to this and do not have anyone here that can help!

[gabaird]

Flash security settings maybe?

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

Try adding the location of the output file as a trusted location and see what happens.

[path1129]

I've done that too and it still does not work.

[gabaird]

Have you tried whitelisting the entire drive? (ie. add C:\ or whatever drive letter as a trusted location)

I whipped up a simple slide with a button to launch a URL, and copied it onto the C drive. Without security changes it fails to operate, but when the drive is whitelisted it works just fine.

Worth trying temporarily, I would imagine.

Note that these settings only matter when working locally (ie. affecting you). If you have any hosted space you can try uploading your module to, that would work as well.

[path1129]

At the risk of sounding dumb, what is whitelisting?

     "Note that these settings only matter when working locally (ie. affecting you). If you have any hosted space

     you  can try uploading your module to, that would work as well."

Unfortunately, at this time I dont have anywhere I can upload it to but I guess i can try to upload it to the ADOBE server. I will try that tomorrow.

Thanks again for your help.

[Captiv8r]

Hi there

"Whitelisting" is a process that is used to identify something as being a "safe" or "trusted" source. I believe what is meant in this context is that you need to add the location to the trusted locations list in the Flash Player as described in the link below:

Click here to view

Cheers... Rick

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