Mouse cursor not showing in published Captivate 2019 html file or in preview mode

[Claire26017449qpx4]

In Captivate 2019 I have recorded a software simulation and change the mouse cursor to double size and a custom blue click. I have published the file to html and loaded it on our LMS. The mouse does not show in the course. It also does not show in Preview mode. I have preferences set to Show Mouse Location and Movement.

I use a Windows machine and have built many courses and not had this issue. Any help would be appreciated. Thanks

[Claire26017449qpx4]

Can anyone please assist with this issue I am having?

[RodWard · Accepted solution]

Was this option selected when you performed the screencaptures?  If not, you may need to recapture again, or else add mouse movements to each slide manually.

[Claire26017449qpx4]

I added the mouse movements manually but they have disappeared in the published file. Even when I remove the mouse abd then add it again its not showing in either preview or the publisged file.

[RodWard]

Couple of things to check:

• Are the mouse layers at the very top of the layer order?
• Are they set to be shown?  (The 'eye' column must not have an X.)

[RodWard]

One other thing I just remembered about some versions of Captivate 2019.

Sometimes even though it LOOKED like the mouse layer was at the very top of the layer order it wasn't.  So sometimes I had to manually select the layer and use the right-click action to Arrange > Bring to Front before it would then publish as expected.  Maybe you could try that as well.

[RodWard]

It could also be that some of your customisations to the mouse object have caused it to be corrupted.  Try a test with a new blank project file with just a couple of blank slides.  Add a default mouse movement added to one slide (no customisations) and your custom mouse movement to the other slide.  Publish to see whether the mouse movements appear on both slides.

[Claire26017449qpx4]

Thanks so much Rod for all the info. I created a new project and both mouse objects (custom) and not custom mouse show as expected. I have also tried 'bring mouse object to front' and they are not hidden but no luck. The project I am working on did get corrupted and I had to use the .bak file. My issue is its a big project and I cant afford to redo the whole thing. Any other suggestions to recover the mouse throughout the project? Thanks

[Claire26017449qpx4]

Thanks Rod  - I found the issue. Under Publish settings "include mouse' was not checked. Apologies for the inconvenience! Thanks again

[RodWard]

No problem.  This is how we learn.