Mouse In Software Simulation (All Modes) will not show or make noise. Help?

[shannonm33467233]

I have the mouse clicked to show location/movement and make clicking sound in demo mode, assessment mode, training mode or even custom mode during software simulation in Captivate 2017 in the Project Preference Recording Mode area. But it will not show up? Any advice how to get the mouse moving/noise activated?

[Lilybiri]

Mouse object will only appear in demo mode normally.

On Oct 18, 2017 2:09 PM, "shannonm33467233" <forums_noreply@adobe.com>

[shannonm33467233]

Correct. You can also customize to allow for Mouse to appear. But even with it checked to appear and make noise in these modes, the mouse will not appear. Any ideas why it's not working?

[Lilybiri]

Since both training and assessment mode are meant to let the user do the

actions, it has not much sense to show the mouse object while recording.

For which actions do you want this?

On Oct 18, 2017 2:33 PM, "shannonm33467233" <forums_noreply@adobe.com>

[shannonm33467233]

I understand. I just want to have the mouse movement and noise. I have it clicked in the preferences but when I try to use it in any of the modes demo, assessment, training or even custom during software simulation, it's not working. I'm just trying to get the mouse movement and noise to work, hence why I tried in all modes to see if any worked. But none did.

[Lilybiri]

It should work in demo, but will appear only if the mouse is really moving.

Did you try to add the mouse object manually?.Are you on Win or Mac?

On Oct 18, 2017 3:09 PM, "shannonm33467233" <forums_noreply@adobe.com>

[shannonm33467233]

The mouse is moving, and I'm clicking on objects. This all worked before while using Captivate 9. I'm using a iMac. Mac OS Sierra version 10.12.6.

[Lilybiri]

Sorry, I am a Win user.

[shannonm33467233]

I just researched this question by doing searches outside the forum. It looks like you discussed this issue before with other users this summer and this is a bug with Mac users and captivate 2017. I guess they haven't fixed the issue yet? or sent out a patch?

[Lilybiri]

No patch AFAIK.

On Thu, 19 Oct 2017 at 09:51, shannonm33467233 <forums_noreply@adobe.com>