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Not responding when saving

New Here ,
Nov 13, 2020 Nov 13, 2020

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I am using Captivate 2019 (corporate environment, software isn't supported by IT). Over the last week Captivate starts to save a file, gets about 50% complete, then no response. Task Manager shows "No response" and CPU processing goes down to almost 0. To test, I tried an older file just to make sure it isn't an issue with my new recording. Anyone else seen this? Suggestions on how to resolve? I would hate to have to reinstall, but will look to any ideas to resolve. Thank you!

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correct answers 1 Correct answer

Community Expert , Nov 13, 2020 Nov 13, 2020

Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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Can you check if the location to which you save is on your system, not on a networked drive (as may be the case in a company even with My Documents).

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Good suggestion - I know with RoboHelp the files need to be local. I tried moving the file to the C: drive, so far so good. Let's hope that continues.

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Community Expert ,
Nov 13, 2020 Nov 13, 2020

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Indeed, same requirement for Captivate.

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