PNG showing up with black background

[Guest]

All of a sudden my png images with transparent backgrounds are only showing up with black backgrounds in Captivate. I thought it was the photoshop at first but when I tried to pull old png images in that showed up fine before, the black background showed up. ANy ideas? Hopefully I am explaining this clearly.

[Smile Or Die]

I had the same problem. What fixed it for me was opening it in photoshop and making sure the color mode was set to RGB and not Indexed Color.

[christiana90839982]

Had the same problem when importing .png into Illustrator. Solved it by exporting my file to PNG-24 instead of PNG-8.

[oztmusa]

In my case same thing happened with Acrobat Pro. It was due to bit-depth. I increased it from 8 to 32 and now it works!

[Joyful_Wave16B8]

Open the file in Photoshop and resave making sure to turn off interlacing.

[louisgomes]

Or if turned of then turn on.

[Elsa16B8]

From Illustrator at 300 dpi, export to png and check "Use Artboards" that solved the problem for me 🙂