Powerpoint converter hangs with converting PP presentation with audio

[Bert van H]

Hi all,

I've been using Captivate v5 before. Now I've starting Captivate 6 and now I've got an issue:

When I import a Powerpoint presentation (2003) with a  voice over, made in powerpoint, the powerpoint converter hangs. No response on any click. The taskmanager gives a CPU load of a continues 15%.

This procedure did work in v5.

When I delete the voiceover in Powerpoint and import this presentation, it gives no problem. All the settings are default. Do I have to configure something??

regards,

Bert

[Shekhar_Dhiman]

Hi there,

Thanks for reaching Adobe Community. Please accept my apologies for the inconvenience.

Please try the below steps and then try to reimport the PowerPoint Presentation.

Windows XP:

• Close Captivate.
• Go to C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 6
• Rename the Captivate 6 folder to anything.
• Try to reimport the project.

Windows Vista/7:

• Close captivate.
• Go to C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 6
• Rename the Captivate 6 folder.

Hope this helps!

Thanks!

[Bert van H]

Hi Shekhar,

I've tried your options, but it didn't work. I installed Captivate on a Windows7 system and there I could import powerpoint presentations with audio without any problem. I thinks this is the easiest sollution.

thanks,

Bert