Preview in HTML in browser option doesn't work / SCORM file doesn't work in LMS

[Jacek30915622dh1h]

Hello,
I have the newest version of Captivate Classic 11.8.2.254.
I am trying to Preview in HTML one of my projects which I created in 2022.
When the system sends me to the browser there is only an endless loading icon and nothing happens.

Second thing which I think is related to it is that I can't preview the file in my LMS. U upload the SCORM file and I see endless loading icon in my LMS. I can successfully upload the file but when I try to preview the project - again endless loading icon.

1. What can I do to preview the project in HTML?
2. What can I do to use my cptx file and "Publish" it to SCORM and use it in my LMS?

Please help with this one.

[Lilybiri · Accepted solution]

That version is buggy, I still keep to 11.5.5 for real jobs.

Some ideas because it is most guessing. Did you check the HTML tracker? Compared with 11.5.5 this version took out a lot of SWF-related features. Some of them did work fine in 11.5.5. I am thinking about the Learning Interactions, Slide transitions but there may be more. Did you use any of those in this project?

Do you have a 'heavy' first slide?  Like video, audio, lot of animations, long duration....

As for the SCORM published file: did you try to upload it to SCORM Cloud to see if the problem could eventually be due to the LMS, not to Captivate?

[Jacek30915622dh1h]

Thanks for your answer Lilybiri.

It seems like an issue with the Captivate version. The content is just a simple presentation - no transition, no animation, just screenshots and audio. The first slide is a 3-second intro with picture and voiceover.

I've checked the SCORM Cloud.

Firstly, what can I use HTML Tracker for?

Secondly, how can I downgrade my captivate?

Thirdly, I use cpt with my whole team in the company, do you think I should recommend them to switch the cpt version to 11.5.5?

[Lilybiri · Accepted solution]

The HTML tracker will point out which items/workflows in the project are not supported for HTML output, but it is not perfect.

To me 11.5.5.553 is the most stable version I ever used (I am on Windows) which explains why I hesitated to replace it by 11.8.2. Now I am lucky to have two systems, because for testing version 12 you need to switch to 11.8.2 because the installation file structure and the file extensions need to be changed. I keep 11.8.2 and 12 for testing on my Surface Pro. That is the reason why I can tell that both versions suffer from bugs, compared with 11.5.5.

If you don't need version 12 at this moment - although marketing will be angry at me - and you are on Windows, I recommend to keep with 11.5.5. Mac users on more recent OS need to use 11.8.

[Jacek30915622dh1h]

Great! Thanks a lot for your help. You are very helpful.

I think it is important to say what the best practice in specific cases is. If the version is buggy, the users should be informed by the company. It would save a lot of time if you didn't have to troubleshoot for many hours looking for the solution. Now, I'm aware of that and not frustrated anymore.

Thanks again!