Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

problem report adobe captivate

New Here ,
Dec 04, 2023 Dec 04, 2023

Hi all! I have downloaded Captivate for work but I keep getting a problem report when opening the application. Below is part of the message I recieve when trying to open. We only have one other person using the app and he has no problem but I cant seem to open the app for my own mac. 

 

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: 78AC657A-5BCB-3A96-9289-6C5AE8962561
Library not loaded: /usr/local/opt/libpng/lib/libpng16.16.dylib
Referenced from: /Applications/Adobe Captivate/Adobe Captivate.app/Contents/Frameworks/libfreetype.6.dylib
Reason: image not found

 

Any help would be greatly appreciated

160
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Dec 04, 2023 Dec 04, 2023

Try to mail the problem report to CaptivateHelp@adobe.com and ask them to help. Provide also infos like the precise Captivate version and your MacOS version.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 05, 2023 Dec 05, 2023
LATEST

I will try to contact a staff member to provide you with individual Help.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources