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I have a problem with Adobe Presenter HMTL5 Output.
The preload image display continually.
To see my export here
Addobe Presenter 11, Powerpoint 2016, Windows 8.1
I made a lot of tests with a lot of combinated settings (parameters, templates, with sound, without sound,..)
I don't understand,
Thank you for your help.
1 Correct answer
Hi Long,
Please find the patch for Presenter 11 and Office 2016 HTML5 issue:
- Download the zip file from drop box, unzip it and save the extracted Presenter.js file on your system.
- https://www.dropbox.com/s/d3nsibl7kvdof6i/presenter.zip?dl=0
- Now go to Presenter installation folder on your system depending upon the OS and PowerPoint architecture:
- If your OS is 64-bit and PowerPoint is 64-bit, go to “C:\Program Files\Adobe\Adobe Presenter 11.0\Templates\html”
- If your OS is 64-bit and PowerPoint is 32-b
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Hi Klaus,
Hot fix location and instructions have already been posted on this thread by Mayank. Please follow the steps mentioned by him.
Regards,
Zeeshan
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Same problem here but Dropbox is restricted, could you please email?
Many thanks
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can you send me the fix
[Personal email removed. Please do not post personal details on the forums to avoid spam and fraud.]
thanks
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Hi, please help me this error?
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Hi Zeeshan
I am unsure why the fix cannot be published but I too am having the same problem with publishing to HTML5.
I have tried three "test" presentations on two separate machines, one Window 7 Pro and one Windows 10 without any joy.
How can I supply you a test file so we can get this working. I have a creative cloud account but am trialling Presenter and if we can get it running our company is likely to subscribe to it as well.
Regards, Randal
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Hi Randal,
You can share the sample project with me (zhussain@adobe.com) using drop box or google drive.
I will have a look and send you the hot fix ASAP, post analyzing your project.
Regards,
Zeeshan
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Thanks for the help Zeeshan!
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Hi Zeeshan
We're also experiencing this problem. Using Presenter 11 with Office 2013 in 64 bit environment.
Output works fine in Adobe Connect, but as a stand alone the interactions do not display.
When do you anticipate Adobe publishing a fix for this?
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Is anyone here having this issue with Presenter 10 and PPt 16? My issue is IDENTICAL but I do not have Presenter 11. Any help is greatly appreciated. I have been working on this for 2 weeks now.
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Yes, Having problems here with publishing HTML 5 Output, and even uploading to Adobe Prime
Slides in wrong order, content not displaying properly.
Unfortunate.
*Edit* WOuld like to also add that our settings were HTML5 & Flash fallback, however Prime displays as HTML5
Tried Flash only, and it worked fine, but client does not always have flash
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Hello I'm also having the same problem and I've tried both fixes and neither worked. I keep getting these errors 2017-07-13_1355
Also if the browser my client is using doesn't allow flash their content won't play. I'm using AP 11, Office 2016 and publishing both SWF/HTML5.
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also having this problem... I tried using the presenter.js in the link provided in this string, but it did nothing for me.
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I would recommend you reach out to Adobe Support directly. Adobe Support
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Hi, I am still having this issue when publishing my Presenter file to HTML5. Dropbox is restricted, and any help would be greatly appreciated. Thanks! Adobe Support


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