Problems importing PCM .wav into Captivate CS4

[Erik_Lord]

This is an FYI post, not asking for solutions - unless you've any particular insights/experience with it...

We're building some Captivate lessons (under Windows XP). We had external narrators send in their .wav files, recorded at:

PCM, 44khz, 16bit, mono

Captivate will not import the files from one narrator whereas it has no trouble with the .wav files from another.

The error is "Unable to decode and import the selected wav/mp3 file"

Per Window's Properties, the files are exactly the same.

The narrator who's .wav files are the problem is using ProTools on the Mac.

The narrator who's file are not a problem is using an unknown tool on the PC.

Resolution:

Downloaded the latest version of Audacity, opened a .wav and simply resaved (exported) it. No changes at all to the format.

That .wav file then imported into Captivate without a problem.

Fortunately the newer versions of Audacity have a batch ('chain' feature'). So I set that up to simply  'resave' and applied it to all the .wav files.

All imported just fine after that.

So it seems as if ProTools does something to the PCM format that CP CS4 just doesn't like!
Hope that helps someone.

Erik

[isis8266]

Thank you so much, you are a lifesaver. It worked perfectly exactly how you explained.

[Erik_Lord]

Again, just FYI, we just encountered this again with a different narrator using ProTools under Windows.

I thought perhaps it was the Mac causing issues, perhaps a different...interpretation of the PCM format.

But now it definitely seems more a ProTools issue than an OS issue.

Of course, could be a finicky thing in Captivate moreso than ProTools.

So back to re-saving all these files.

Erik

[Guest]

Thanks Eric, Nice piece of information to share.

-Ashwin Bharghav B