Greetings all!
First, let me apologize up front for the length of this discussion. It will be lengthy because I want to make sure I include all of the known facts and image captures.
Second, this problem is on my co-worker's computer, not mine, and I am not able to duplicate the problem on my computer (otherwise there would be no need for this discussion). FYI, the images shown below were taken from a WebEx recording of a troubleshooting session I had with my co-worker, who works remote. We have confirmed that WebEx had no affect on the problems discussed below. The problems existed before and during the WebEx session.
Okay, here goes. The problem is 2 fold; the first part is in the setup of the window/application to be captured within the capture area, and 2nd, the results of the captured sequences.
PROBLEM 1: Unable to snap target window/application to the red capture frame. This problem is consistent across all windows and applications. (In all of the images, I have grayed out the background clutter so the image focuses only on the problem.) In this first image, we see Captivate's capture dialog window and a small Internet Explorer window that I have highlighted with a cyan box (so as not to confuse the red box of Captivate's capture area). IMPORTANT NOTE: This IE window was full screen BEFORE we told Captivate to start a simulation capture sequence. When she clicked the "Snap to window" check box, the full screen IE window shrunk to what is seen in the image and the check box did NOT remain checked.
IMAGE 1
When she clicked the "Snap to window" check box again, the IE window changed size to what is seen in image 2 below, and the Snap to window check box did not remain checked.
IMAGE 2
As you can see, the IE window grew in size, but not to the correct size and did not snap within the red capture area. So, I had her manually move the IE window into the red capture area and size the window to approximately the size of the capture area. The result can be seen in image 3 below. At this point, we started to record (as you can tell by the 3-2-1 countdown)(the gray box that is highlighted by the cyan frame is a WebEx artifact and can be ignored). After capturing 3 or 4 screens, she ended the capturing and returned to Captivate.
IMAGE 3
PROBLEM 2: Captured content. After returning to Captivate, the captured screens were not as expected. I expected to see the IE window and its content that was within the red capture area. NOT WHAT SHE GOT. As you can see in image 4 below, instead of just the IE window, Captivate captured an area to the top and left of the capture area and actually includes the red capture area frame itself in the capture (the gray hatched area is from a graphic tool that was in the background behind IE). The cyan highlighted area (top and right) are artifacts from WebEx and can be ignored.
IMAGE 4
THINGS WE TRIED: While working with her, I had her un-install Captivate 9, re-boot her computer, download a clean install version and then install Captivate 9 again. This had no affect on the problem. We even tried with Captivate 8 and the problem persisted. We suspect the problem is related, somehow, to Windows 10 and probably some settings somewhere, and how Captivate works in that environment. The hardware she is using is a Lenovo laptop, with no 2nd monitor. I am using the same type of computer, but with a docking station and 2 monitors. I am also on Windows 10, but I do not have this problem, nor can I duplicate it.
Can anyone help us with these problems?
Thank you in advance!
Cheers,
Russell Lash
1 Correct answer
Sorry, didn't read everything (bit in a hurry). Just a few tips. Win10 will often set the display percentage to 125% or even higher, depending on the screen resolution (for readability). Before recordig a video demo or a software sim you need to set that percentage to 100%. It is also not recommended to use a second monitor for the recording, it has to be done on the primary screen.
3
Replies
AdChoices