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Score reporting problem

Explorer ,
Jun 20, 2013 Jun 20, 2013

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Hello,

I'm using Captivate 5 on Windows 7.

I stumbled upon a problem I haven't seen before. I have a project with a quiz in the end. 2 points is the maximum score and 1 point is enouth to pass.

When I test the course I get 2 points and I can see that in my LMS but it doesn't say passed.

I have checked scoreable objects in Captivate and 2 points is the maximum.

Any ideas on what could've gone wrong?

Kind regards,

Patrik

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Quizzing and LMS

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Community Expert , Jun 24, 2013 Jun 24, 2013

OK.  It might help.  Change your setting for Report to LMS to Percent instead of Score, and change the Quiz > Pass/Fail option to Percent as well.  Set it to something less than 100%.  If you only have two questions and they only need to get one right to pass, then you can set it to 50% for a pass.

The way you have it set up at the moment means that if your user gets both questions right your LMS would see a score of 200% and some LMSs will balk at that kind of a result and not report the score.

...

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Community Expert ,
Jun 20, 2013 Jun 20, 2013

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Can you show a screenshot of your Quiz Results slide?  If you don't have one, try turning that option on in Quiz Settings so that you can get a better look at what is happening at the end of the quiz.

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Explorer ,
Jun 20, 2013 Jun 20, 2013

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Hi,

I added the quiz result slide at the end of the quiz. It says:

Your score: 2

Max Score: 2

After I added that slide it shows 0 points in the LMS, before it said 2. I usually have no problems with the reporting in the presentaions. Very weird indeed.

Any other ideas?

Kind regards,

Patrik

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Community Expert ,
Jun 20, 2013 Jun 20, 2013

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There would have been a Continue button on the Quiz Results slide.  Did you click that button to allow the module to terminate properly and send scoring to the LMS?

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Explorer ,
Jun 23, 2013 Jun 23, 2013

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Hello,

Sorry for the late reply.

I did click the continue button. I inserted a slide afterwards saying something like "Congratulations on completing the e-learning, you can now close the window". I will try again, and also with another course to amke sure it's not a general problem with the LMS.

Unless you have any other ideas on what the problem could be?

Kid regards,

Patrik

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Community Expert ,
Jun 24, 2013 Jun 24, 2013

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Can you show us screenshots of your Quiz Reporting and Quiz Pass/Fail settings?

I'm trying to see if you've set the number of points required to pass too high.  Also, on your Quiz Results slide, enable the field that tells you what the user's Accuracy score is as a Percentage.

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Explorer ,
Jun 24, 2013 Jun 24, 2013

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Hello,

Here are two screen shots.

LOTO1.PNG

LOTO2.PNG

This is how I've done for the last project. Two points is the maximum and you need one point to pass. All of a sudden it stopped working.

Does it help?

Kind regards,

Patrik

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Community Expert ,
Jun 24, 2013 Jun 24, 2013

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OK.  It might help.  Change your setting for Report to LMS to Percent instead of Score, and change the Quiz > Pass/Fail option to Percent as well.  Set it to something less than 100%.  If you only have two questions and they only need to get one right to pass, then you can set it to 50% for a pass.

The way you have it set up at the moment means that if your user gets both questions right your LMS would see a score of 200% and some LMSs will balk at that kind of a result and not report the score. (Possibly because it would corrupt their internal database scoring algorithms or something.)  Anyway, you need to ensure that the highest possible score is 100% and nothing more.

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Explorer ,
Jun 25, 2013 Jun 25, 2013

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Hi,

I changed to percent instead and now it seems to work. I'll test a couple of times more just to sure.

Any idea on why it stopped working all of a sudden or have I just been lucky with the other presentations?

Thanks for the help.

Kind regards,

Patrik

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Community Expert ,
Jun 25, 2013 Jun 25, 2013

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Something may have changed on the LMS server end.  Not all LMSs have an issue with scoring that exceeds 100%.  Some will report the score exactly as it appears, but many will just refuse to acknowledge the score at all.  Either way, it's better to make sure your score never exceeds 100% so that your content is safe.

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