SCORM 1.2 will not launch in LMS

Report · Mar 23, 2018

I am creating a SCORM 1.2 package in Captivate 2017v10.0.0.192 for PC

The package loads and tests fine on scormcloud.com. It will load to my LMS (BizLibrary) but when I try to launch I receive this error from the LMS:

I have contacted BizLibrary support and this is what they are telling me:

- - -

In attempt to put this in English for you. Upon course launch we receive the error below:

<Error>

<Code>NoSuchKey</Code>

<Message>The specified key does not exist.</Message> <Key> CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

</Key>

DWnX/TYpI22M8NH3MWdl4fm63PmKMrc4g/JOHx4dvvnrX4B7ceZav3Z2YmHFyVvh3SmNf5KaSVQ=

</HostId>

</Error>

What the error is saying is the specific key (URL for Course Files) does not exist in the course. The system is looking for the path in the course build, so basically a folder in the build of the course called Content/followed by a file within that folder called index_SCORM.html (this is a file that should automatically be generated during the publish of a SCORM 1.2 course)

The first part (courseimages/numbers) is only used for our system on the back end and is irrelevant to the client.

So basically they need to revisit the build of the course and ensure that the path noted above is correct and files are present.

- - -

I am not savvy enough to understand what needs to be moved where to make this package launch properly. It doesn't make sense to me that it would launch properly in scormcloud but not in the LMS. I'd appreciate any insight the Adobe hive-mind might provide!

Report · Mar 23, 2018

If it loads in SCORM Cloud, which is THE standard for SCO's, it means that nothing is wrong with the Captivate published file, but you'll have to talk with the LMS people. Tell them that it runs fine in SCORM Cloud.

Report · Mar 23, 2018

I've told them that but they are claiming it is a file not being generated when the course is published that the LMS is looking for.

Report · Mar 23, 2018

Not sure how that URL is being built, but if you look at both of them, there is no "Content" in either.

CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

it's trying to go here:

CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/index_SCORM.html

Report · Mar 23, 2018

TLCMediaDesign The URL you're referring to is generated by the LMS. So you're saying it is something their system is doing and not how the course is published?

Report · Mar 23, 2018

I'm just saying that if you look at the URL in the image you posted, there is no "Content" folder in it. The error maessage says it's look for a different path with content in it.

The specified key does not exist.</Message> <Key> CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

Report · Mar 23, 2018

TLCMediaDesign Groovy. So any ideas how to fix it? They also sent this in a previous email:

Additional message from the LMS:

Thank you for contacting our support team reference your custom course launch. Upon looking into your issue it appears that the

Course is not packaged correctly, we recommend to work with course author on the custom course pacakge to ensure index_scorm.html is at the root along with imsManifest file. Once this is corrected the system will correctly launch the course. You are receiving the error because the system is looking for a specific file not present.

So this, to me, reads like I need to package the course differently but I'm not sure exactly what needs to be changed. I REALLY appreciate your help.

Report · Mar 23, 2018

A common issue, though likely not an issue here if your exact same .zip file works on SCORM Cloud, is folks .zipping up the *folder* instead of the *files*.

The imsmanifest.xml MUST be at the root of the .zip file.

The imsmanifest file tells the LMS what file to launch, and thus typically points to an 'index.html' file, which is also at the root.

If you're publishing to .zip from Captivate, then the folder should be structured that way for you (a series of files, including imsmanifest.xml, at the root, and several sub-folders).

If you are .zipping yourself, be sure you are not .zipping the published folder only. When you open the .zip, if you just see one folder, that is incorrect.

Otherwise your LMS provider should provide you with more detail. How is the .zip not structured properly?

(I suspect they're not telling you...because they probably don't even know. It may be unfair for me to say, but I bet 'BizLibrary' licenses someone else's LMS engine, packaged up some existing content, and made a business model without really understanding the nuances of SCORM.
I could be way off-base though.)

Report · Apr 12, 2018

Sorry, didn't see this reply. I would need to see you file structure and the contents of the imsmanifest file, just the part down to where all of the resources are listed.

Report · Apr 12, 2018

Thank you all for your help. Turns out, it was an issue on the LMS side and not with my course after all. It was because I was uploading an edited version of the zip file to the original course (reversioning) and that was causing an error. All I had to do was create a fresh course and upload the file. It worked just fine without doing any tricky stuff.