Slides on preview are blank?

[Guest]

We have a Captivate 5.5 project that is 33 slides and when we preview/publish the first 10 slides or so are blank! 

??

The audio is there and the slide will play...but no objects are displayed.

Input please.

[Priyank Shrivastava.]

Is that a PPT which you have imported in CP 5.5?

If so then copy few slides and then preview it. Also if you didn't imported the PPT then also try copy and paste few slides and preview the project.

Please let me know if that helps

Thanks

Priyank

[Guest]

There is no PPT materials in this project.

When we preview and publish the project, halfway through the first slide, the page goes blank.

The TOC is still there but everything on the "stage" is gone.

And gone over the next several slides.

Now...

If I preview the "next 5 slides" everything works just fine.

The project is only 18 slides.

[Priyank Shrivastava.]

Hi There,

As I mentioned above can you please copy and paste 3-4 slides in a new project and preview the complete project, my guess is one of your slide is creating this issue. 18 slides are not too much to test this so just copy first 5 slides paste and then preview it and copy and paste another 5 on the same project preview all the slides, if it does the same things like goes blank remove the slide one by one. It's like Hit and Trial.

Please let me know if that works

Thanks

Priyank

[Guest]

ok, we copied small groups of slides and pasted them into a new Captivate project...testing after each pasted section.

We copied the entire project into a new project and it plays fine.

HOWEVER:

When we copied the slides it did not copy over any of the Master Pages.

This leads me to beleive that there must be something on the Master Slides that is causing the problem.

The Master Slides were created in Captivate and are only colored boxes and some dashed lines.

Would I be better off creating this as a graphic in Illustrator and placing in as a PNG?

[Priyank Shrivastava.]

When we copying the slides from one project and paste it in a new pne, Master page won't copy along with it. So you need to copy the Master pages and paste them seperatly. Can you try that and apply the Master page and see if that will help.

Thanks

Priyank