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Swf error when trying to publish the file as video

New Here ,
Aug 28, 2023 Aug 28, 2023

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I am having the swf error when I am trying to publish the file on my mac as video. I don't have any interaction (Variable) in the slides since this is going to be a video tutorial.  I already tried to publish by deleting the caches and also updated my mac, but its still keeps on throwing up the same error.

 

Can anyone please provide a resolution to this issue.

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Did you check the HTML tracker under the Project menu? It also helps if you mention the exact version number which you find under Help, About Captivate. I just detect now that you are not using the most recent version 12 because that version is not allowing to publish to video.

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I check the HTML tracker and it was showing the fade screen is not support. So I went ahead and deleted the fade transition from the slides and then tried to published it as a video but its still throwing the same error.

 

I am using the following version of Captivate:

Adobe 2019
Version 11.8.0.710

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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It is very strange to have this error if you are only publishing to MP4 VIDEO.

 

Please show us a screen capture of the Publish to My Computer dialog so that we can see your settings.

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Thank you for you help. Here is the screen capture of the Publish screen.

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Problem is probably due to that version which was rather buggy. Multiple Mac users reported that type of errors.

Version 11.8.2 took out most SWF-related features, including the slide transition which you used although most of those transitions worked for Video output. I'm not sure but I would propose to upgrade and test again.

 

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Your settings look fine.

 

I agree with Lieve. Upgrade to 11.8.2 and see if the issue still exists.

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I upgrade my Captivate and it worked. Thank you for the help.

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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OK, I am glad about that although even that version has some bugs.

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