I have recently updated certain parts of my PC and had to reintall my software again (a.i. Adobe Captivate).
When installing I receive the messge that the number of intallations are exceeded and I should deactivate earlier one to install this one.
But this is not the case. I am reinstalling the one which was deleted in the process of PC reinstallment.
I have also looked on my account but could not find any registred/ activated programs. All gone.
I know I have a dated program (CC 6, and Captivate 2019) but I do not understand why they are vanished from my account.
The version I have works just fine and I have no intention of purchasing another one.
Thus can someone please help on how to proceed further with this?
This forum is working with users helping other users. Your question clearly needs support from Adobe itself. CP2019 is not dated, but you probably have still a perpetual license for it, because that version is indeed limited to two installations and needs deactivating. I doubt that the other applications are still supported however.
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