Update required - Your browser or operating system is no longer supported

[Gobbz]

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10  (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

Kindly help!

[Yasi9898]

Hi, I'm having same issue trying to install illustrator 2017 on a fresh win 10 21h2 system. I still didn't try any solution provided here (as I'm away from office right now), but may I ask you to share the modified package installer so I could try if the above solutions don't work? Thank you.

[kremen612915459]

1. Please close all adobee applications completely.

2. Use the below link to download the file named "AASIapp.exe"

https://drive.google.com/drive/folder... or http://prdl-download.adobe.com/Framem...

3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

Once done, Please launch the application again and try to use it.

[defaultw0011vwjqj52]

Just disconnect from internet or wi-fi and then install you done

[Guest]

This worked a treat. Thank you so much!

[Vlad225034898nco]

Had this error for so long, then I tried disabling my internet connection and installing and it worked!

[1100suziq24016823jqgs]

You're a genius! Thanks!

[Shiva__425]

Try these steps to resolve your issue:

1. Close Captivate

2. Download file from following link: http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

3. Copy downloaded file, go to following location and paste to replace the existing file: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

4. Launch Captivate and check

[Daniel23488460btjk]

Thanks Shiva, you have saved my day!

[bobbyd]

Thanks - they removed the fix because they hate the people who paid for a working product.

[vasi23548269h7fg]

No downloads, no copy paste, no any bla bla bla. Just turn off your wifi and try...

[Mary253394007m57]

This is the link to use. I had to go through all 3 steps before the software could be installed. Best of luck....

https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html#

[Ali graphic]

https://to.adobe.com/CtlatR5EayRWrXsa problem

[musicart_1084]

How do I update my Adobe Operating system?

[Dave Creamer of IDEAS]

How do I update my Adobe Operating system?

By @musicart_1084

The operating system (OS) refers to either the Mac or Windows OS, not Adobe.