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Markus5F9B
Participating Frequently
November 25, 2020
Question

Video Demo Profile makes Captivate 2019 Crash

  • November 25, 2020
  • 4 replies
  • 656 views

Hi community,

i read some threats about this and had that problem as well. I refused to be believe, that my LogiTech Brio 4k is the reason for Captivate 2019 crashing if i start Captivate with the Video Demo profile.

So here is what helped me:

I have OBS-Studio installed, including a virtual-cam plugin.

Removing the virtual camera did the trick for me.

What i had to do to get rid of the virtual camera was running the "virtualcam-uninstall" script as administrator from "C:\Program Files\obs-studio\data\obs-plugins\win-dshow".

 

Hope that helps you out there as well.

MS

    This topic has been closed for replies.

    4 replies

    H
    hamid5EB8
    Participant
    January 4, 2021

    absolutely worked for me. But New question is "HOW to work with captivate demo video and OBS virtual cam at the same time?"

    P
    pamjumptools
    Participant
    December 2, 2020

    I'm having the same problem. I'm unable to start a video demo as it crashes right away. 

    - I do not have a Logitech webcam. I have disconnected the existing webcam

    - Captivate is updated to the latest release

    - I had the OBS virtual cam, so I uninstalled it. Still same issue

    - I uninstalled OBS, still same issue.  

     

    Unable to create any video demo in the meantime. 

    J
    j.e.m53233152
    Participant
    December 1, 2020

    Thank you Markus, OBS virtual camera was the problem.

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    November 26, 2020

    I also have a Logitech BRIO and haven't been able to use Video Demo for some time now. This uninstall script works for me as well but as soon as I try to select the BRIO as my webcam Captivate crashes once again. It seems at best to be a temporary solution. I haven't been overly concerned about it since I exclusively use Camtasia for all the workflows that I previously used Video Demo for. 

    Paul Wilson, CTDP
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